Customer Service Representative

The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities

  Organize office and assist associates in ways that optimize procedures

  Sort and distribute communications in a timely manner

  Create and update records ensuring accuracy and validity of information

  Schedule and plan meetings and appointments

  Monitor level of supplies and handle shortages

  Resolve office-related malfunctions and respond to requests or issues

  Coordinate with other departments to ensure compliance with established policies

  Maintain trusting relationships with suppliers, customers and colleagues

  Perform receptionist duties when needed

Requirements

  Proven experience as a back-office assistant, office assistant, virtual assistant or in another relevant administrative role

  Knowledge of “back-office” computer systems (ERP software)

  Working knowledge of office equipment

  Thorough understanding of office management procedures

  Excellent organizational and time management skills

  Analytical abilities and aptitude in problem-solving

  Excellent written and verbal communication skills

  Proficiency in MS Office